Poor Content Management Affects Customer Service

I also know about content management and customer service. One affects the other. I am, however, no expert on the grocery business, though I do know that margins are tight, which makes me assume that customers are valuable. I recently visited a large chain grocery...

Content Management – Valuing Content Practically

Some time ago, I talked a little about information reuse and content management. I have had the opportunity to talk with a company that is experiencing this right now. The short version is that people cannot find the information they need and doing their jobs is...